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Privacy Policy

Your privacy is important to us. This policy explains how Flame Techno collects, uses, and protects your information.

Last Updated: May 2025

Welcome to Flame Techno ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information you provide directly to us, including when you:

  • Fill out our contact or enquiry forms
  • Book a consultation with us
  • Subscribe to our newsletter or updates
  • Communicate with us via email, phone, or WhatsApp
  • Use our services as a client

Personal Information

This includes your name, email address, phone number (including WhatsApp number), business name, business address, and any other information you choose to provide.

Usage Information

We automatically collect certain information when you visit our website, including your IP address, browser type, pages visited, time spent on pages, and referring URLs.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our services
  • Respond to your enquiries and provide customer support
  • Send you service updates, invoices, and important notices
  • Send you marketing communications (with your consent)
  • Improve our website and services based on usage patterns
  • Comply with legal obligations
  • Protect our legal rights and prevent fraud

3. WhatsApp Communication

When you contact us via WhatsApp, your phone number and messages are processed in accordance with WhatsApp's own privacy policy. We use WhatsApp to communicate with you about our services, send updates, and provide support. We do not share your WhatsApp contact information with third parties without your explicit consent.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (e.g., email providers, analytics tools). These parties are bound by confidentiality agreements.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control the use of cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites (such as our social media profiles on Facebook, Instagram, LinkedIn, and YouTube). We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies.

8. Your Rights

Depending on your location and applicable law, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data
  • Object to or restrict our use of your data
  • Withdraw consent at any time (where processing is based on consent)
  • Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at sales.flametechno@gmail.com.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the "Last Updated" date at the top of this policy and, where appropriate, by email. Your continued use of our services after the changes take effect constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

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