Privacy Policy

Flame Techno ("Company," "we," "us," or "our") operates as a premier digital marketing agency, creative production studio, and software development firm registered in Maharashtra, India. We operate from Deluxe Mall, Pimpri, Pune 411017.

This Privacy Policy describes our practices regarding the collection, handling, storage, and protection of information obtained through our website (flametechno.in), consulting engagements, digital sales pipelines, and software contracts. We comply with applicable Indian information technology regulations, including the Digital Personal Data Protection (DPDP) Act, 2023 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

We collect personal and corporate information strictly to provide quotes, execute marketing retainers, and deliver technology solutions.

A. Information You Voluntarily Provide

• Direct Contact Data: Full name, corporate email address, direct phone/mobile number, WhatsApp business contact.
• Commercial Details: Company/Brand name, website URL, industry sector, target geographic market, monthly marketing budgets, project scopes.
• Consultation Inputs: Growth objectives, advertising collateral, CRM integration needs, and technical specifications shared during discovery calls.
• Billing Information: GST numbers, legal business entity names, invoice addresses, and transaction verification records. (Note: We do not store raw credit/debit card numbers on our servers).

B. Automatically Collected Technical Data

• Device & Telemetry Data: IP address, browser type and version, operating system, network provider, and language preferences.
• Behavioral Metrics: Pages browsed, session duration, referrers, CTA click events, and heatmap navigation patterns to improve user experience.

Collected records are processed exclusively for legitimate commercial purposes, including:

• Delivering Agreed Services: Configuring Google Ads, Meta Ads campaigns, SEO optimization sprints, custom web/app codebases, and video editing suites.
• Client Onboarding & Support: Delivering performance dashboards, audit reports, milestones, and invoice reconciliations.
• Operational Communications: Responding to contact inquiries, scheduling discovery calls, and providing service status notifications.
• Compliance & Legal Protection: Preventing fraudulent transactions, combating automated bots, and complying with statutory tax obligations under Indian law.

As a growth and technology partner, Flame Techno frequently receives sensitive commercial assets, raw footage, software source repositories, and customer databases.

• Non-Disclosure Standard: All client media, proprietary business strategies, customer lists, and raw footage are held under strict non-disclosure obligations.
• Restricted Internal Access: Only team members directly assigned to your account or sprint are granted access to your project assets and accounts.
• Asset Return or Deletion: Upon conclusion of an engagement, clients may request complete archival or deletion of raw video files, staging databases, and proprietary creative drafts.

To execute world-class digital campaigns and high-performance software, we interface with trusted enterprise service providers:

• Advertising Networks: Google Ads, Meta (Facebook & Instagram Ads), LinkedIn Campaign Manager, and YouTube Advertising platforms (governed by respective platform privacy frameworks).
• Cloud Infrastructure: Secure enterprise hosting servers and encrypted email gateways for SMTP message routing.
• Direct WhatsApp Communication: When you connect via our WhatsApp channels, messages are transmitted under Meta/WhatsApp end-to-end encryption protocols.

We do not permit third-party vendors to utilize your personal or business records for their independent marketing initiatives.

Flame Techno deploys enterprise-grade administrative, technical, and physical safeguards:

• SSL/TLS Transport Encryption: 256-bit encryption on all site traffic, API endpoints, and web assets.
• Form Spam Defense: Multi-layered honeypot validation and IP rate-limiting to block brute-force bots and script injection.
• Server Hardening: Strict HTTP security headers (`nosniff`, `SAMEORIGIN`, `strict-origin-when-cross-origin`) and regular vulnerability patch cycles.
• Encrypted Off-Site Backups: Securely segregated data backups with role-based access logging.

Our website utilizes standard HTTP cookies and browser storage tokens to:

• Remember user UI preferences and consultation selections.
• Measure aggregate traffic sources via Google Analytics without personally identifying individual users.
• Verify bot-free form submissions.

You can manage, restrict, or disable cookies at any time via your browser settings. Essential website functions will remain operational even with marketing cookies disabled.

Under the DPDP Act 2023 and prevailing data privacy standards, you maintain rights over your information:

• Right to Review: Request an overview of personal records retained in our active directories.
• Right to Correction: Request immediate rectification of inaccurate or outdated contact records.
• Right to Erasure: Request the deletion of your consultation records when no statutory tax or contractual obligations mandate retention.
• Right to Opt-Out: Unsubscribe from marketing newsletters or advisory communications with a single click.

To exercise any of these rights, email us at sales.flametechno@gmail.com with the subject line "Data Privacy Request".

Flame Techno reviews and updates this Privacy Policy periodically to maintain compliance with India's evolving data governance landscape, including provisions under the Digital Personal Data Protection (DPDP) Act and regulatory circulars.

• Review Cadence: This policy is subjected to annual legal review and updated promptly when new services or processing workflows are introduced.
• Notification of Revisions: Any material adjustments will be reflected immediately by updating the effective date at the top of this documentation. Continued engagement with our digital services signifies agreement with updated terms.